Terms & Conditions
We kindly ask for 24 hours notice if you intend to cancel your appointment. A 50% deposit or credit card number is required for all appointments over $100 at time of booking. Failure to provide us with timely notification or missed appointments will result in deposit not being refunded.
What time should I arrive?
To prepare for your visit and to enjoy the relaxing atmosphere we recommend you arrive 10 minutes prior to your scheduled appointment. Unfortunately Late arrival will mean reduced treatment time.
A perfect gift for that special someone. Vouchers can be redeemed for services in the day spa or products in the gift shop. They are valid for 12 months. You can also order these online.
Urban Spa offers a range of payment options including: Cash, Bank Card, Visa, and Master Card & EFTPOS.
Points of care for pregnancy
It is important to treat mum's to be as it is a time when expectant mothers require touch and energy, and nurturing mum and baby is a wonderful thing to do.
During pregnancy, the body needs no further heat or stimulating, there is enough happening already! The sense of aroma is already heightened so we will not use pure essential oils in our massage.
Our philosophy in the treatment of pregnant women is to ensure our client feels comfortable, safe and maintains modesty throughout the treatment. We therefore avoid heavy massage pressure, especially on the lower back. A nurturing touch is more important than deeply therapeutic bodywork during this time.
Simple guidelines for pregnancy are as follows:
- Avoid use of the pure essential oil blends in the hand or foot bath.
- Avoid use of heat, hot water or steam treatments throughout pregnancy.
- Avoid use of oil and salt exfoliation Use no muds in the first three months of pregnancy.
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