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1. Who we are

a. URBAN SPA manufactures, markets and distributes cosmetic products. In addition it owns and runs Urban Spa Salons and overseas franchise salons.

Telephone: (02) 9743 0334
Email: info@urbanspa.com.au

2. Privacy compliance

a. Urban Spa is bound by the Privacy Act 1988 and the National Privacy Principles and deals with personal information in accordance with such principles. This Privacy Policy has been established in accordance with National Privacy Principle 5.1.

b. The National Privacy Principles can be obtained through the website of the Office of the Federal Privacy Commissioner (http://www.privacy.gov.au).

3. Information we collect at Urban Spa

Personal information from salon owners — such as name, address of salon, telephone number, facsimile number, account details, contract information and confidential business information — is used for the following:

• day to day business communications with salons;
• providing salon assistance arranging meetings and conferences;
• maintaining account records;
• providing salon contact details to members of the public.

4. How Urban Spa handles personal information

Use and disclosure of information

• We use and disclose personal information about you that is required in the provision of information about or the promotion or delivery of our products or services, administration of Urban Spa’s business, business analysis, or to meet any legal obligation imposed on Urban Spa (Primary Purpose).
• De-identified information may be used for statistical or other analysis or similar research purposes. We may publish or provide this statistical data to other parties.
• We may use personal information collected from you for the purpose of providing you with direct marketing material and information upon your registering your details with us.
• If you wish to cease receiving such information you may let us know either by email or by mail and your request will be actioned within 5 working days.
• Personal information may be disclosed to agents, suppliers or external contractors, but only to enable us to provide services to you. Such contractors will be required to adopt and adhere to our Privacy Policy.

Manner of collection

Urban Spa receives personal information from salons and other third parties through direct communications in the normal course of business. Urban Spa may collect personal information about individuals from third parties but will only do so in accordance with the National Privacy Principles.

Information collected on visiting our website

When you look at this website, a record is made of your visit and for the purpose of analysing and evaluating the performance and operation of our website, the following information is logged:

• Your IP address
• The date and time of your visit
• The pages you accessed and documents downloaded
• The previous site you visited
• The type of browser you are using

How Urban Spa uses cookies

• A “cookie” is a small text file placed on your computer by web servers to help analyse web traffic and improve your visit.
• Cookies allow web applications to respond to you as an individual and remember your preferences.
• Persistent cookies remain on your device; session cookies are deleted when you close your browser.
• You can set your browser to refuse cookies, however some parts of the website may not function properly.

Data quality

Consistent with National Privacy Principle 3, Urban Spa is committed to ensuring that personal information collected remains accurate, complete and up to date. Urban Spa provides a facility for authorised users to update relevant personal details.

Storage and data protection

• Personal information is contained both in hard copy and electronic format within Urban Spa offices.
• Electronic information is maintained in a secure environment.
• Urban Spa employees and contractors are bound to comply with the National Privacy Principles.
• Pages that require payment or personal data use 128-bit SSL encryption.

Links to other websites

Urban Spa offers links to external websites. Those websites are not subject to our privacy standards. We recommend reviewing the privacy policies of those third parties.

Destruction of records

Urban Spa will destroy records relating to personal information when such information is no longer necessary to be retained. Personal information will be destroyed by shredding or other secure process.

Openness

Consistent with National Privacy Principle 5.2, Urban Spa will upon request inform a person generally about what information it holds concerning that person and for what purpose such information is held.

Access to records

• Individuals may access personal information by writing to the Privacy Compliance Officer of Urban Spa.
• If information is incorrect, incomplete or inaccurate, Urban Spa will take reasonable steps to amend the record.

5. Complaints procedure

Urban Spa is committed to providing a fair and responsible system for handling complaints concerning the collection, accuracy or disclosure of personal information.

Postal: GPO Box 5218, Sydney NSW 1042
Telephone: 1300 363 992
Facsimile: (02) 9284 9666
Email: privacy@privacy.gov.au

6. Change in Privacy Policy

As we plan to ensure our Privacy Policy remains current, this policy is subject to change. Please return periodically to review our Privacy Policy.