Terms & Conditions


We kindly ask for 24 hours notice if you intend to cancel your appointment. A 50% deposit or credit card number is required for all appointments over $100 at time of booking. Failure to provide us with timely notification or missed appointments will result in your deposit not being refunded.


Only one discount can be used when purchasing treatments, products and specials. Specials, promotions and coupons can not be used in conjunction with one an other, and can only be used separately.


To prepare for your visit and to enjoy the relaxing atmosphere we recommend you arrive 10 minutes prior to your scheduled appointment. Unfortunately late arrival will mean reduced treatment time.


A perfect gift for that special someone. Vouchers can be redeemed for services in the day spa or products in the gift shop. Full priced vouchers are valid for 3 years, monthly specials are valid for 1 month from the purchase date. You can also order these online.


Savings Plans, Memberships and treatment Programs, are non refundable. Savings Plans, Memberships and treatment Programs are transferable to other clients and transferable to a $ amount to be able to be redeemed for any treatments, products or gift Vouchers.



Urban Spa offers a range of payment options including: Cash, Bank Card, Visa, and Master Card & EFTPOS.


Our philosophy in the treatment of pregnant women is to ensure our client feels comfortable, safe and maintains modesty throughout the treatment. We therefore avoid heavy massage pressure, especially on the lower back. A nurturing touch is more important than deeply therapeutic bodywork during this time.

During pregnancy, the body needs no further heat or stimulating, there is enough happening already! The sense of aroma is already heightened so we will not use pure essential oils in our massage.

Simple guidelines for pregnancy are as follows:

  • Avoid use of the pure essential oil blends in the hand or foot bath.
  • Avoid use of heat, hot water or steam treatments throughout pregnancy.
  • Avoid use of oil and salt exfoliation. Use no muds in the first three months of pregnancy.


All website design, text, graphics, sound, software, intellectual property and other content, and the selection and arrangement thereof, are the property of  Urban Spa or its web developers and are protected by international copyright law. All rights to such materials are reserved to their respective copyright owners. Permission is granted to electronically copy and to print in hard copy portions of this website for the sole purpose of placing an order with Urban Spa using this website as a shopping vehicle.

Any other use of materials on this site, including without limitation reproduction for purposes other than noted above, modification, distribution, replication, commercial or other exploitation, or creation of derivative works, without the prior written permission of Urban Spa  is strictly prohibited.

Urban Spa and all logos, page headers, custom graphics and icons are service marks and/or trademarks of Urban Spa or its licensors or affiliates. All other trademarks, service marks, product names and company names or logos that appear on this site are the property of their respective owners.